Terms of service

Last updated on 2026-09-23

By using our websites and apps (*.hamsystems.eu), you can stay informed about the activities of our company, "Home Automation and More Private Company" (HAM Systems), and our products. Before using our website, please read these Terms of Service carefully. Additionally, our web platforms allow you to access web services to view energy data or remotely control electrical devices.

Definitions:

• "We," "Our Company," and "HAM Systems" refer to Home Automation and More Private Company, 7 Kariotaki Str., 546 45 Thessaloniki, VAT EL800745208, email [email protected], telephone +30 231 231 5716.
• "Website" refers to hamsystems.eu and related applications.
• "You" refers to users and visitors of our Website.
• "Terms" refers to these Terms of Service.

Applicability

These Terms govern your use of our Website. Using our Website implies your full acceptance of these Terms. If you do not agree, you must discontinue using the Website immediately.

If specific services, transactions, or web applications have separate terms, those terms apply alongside these Terms. In the event of conflict, the specific terms take precedence.

Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be published on our Website together with the date of the latest revision. Changes take effect immediately upon publication on the Website. You should regularly review these Terms for updates. Continued use of our Website after changes implies acceptance of the updated Terms.

Your Responsibilities

As a user, you must use our Website in compliance with Greek, European, International, and Telecommunications laws, following principles of good faith.

You access our Website voluntarily and are responsible for using your own equipment and software. It is your responsibility to protect your devices and data from malware, viruses, or cyber-attacks.

You must refrain from actions that restrict or inhibit others' use of the Website, compromise its operation, overload the system, or cause malfunctions. Illegal, abusive, or exploitative activities using our Website are strictly prohibited.

You are liable for damages resulting from breaches of these Terms, including legal disputes, fines, or compensation we may incur due to your actions. We reserve the right to pursue legal action against you for reimbursement.

Our Responsibilities

Our Website is provided "as is" without warranties of any kind, explicit or implied, including merchantability, fitness for a particular purpose, or non-infringement. We are not liable for claims, damages, or other liabilities arising from the use of our Website or its content.

Despite reasonable efforts, we do not guarantee the accuracy, completeness, correctness, timeliness, technical adequacy, availability, or fitness of the Website's content.

Under no circumstances, including negligence, shall we be liable for damages resulting from your use of our Website or reliance on information it provides.

We implement industry-standard security measures but do not guarantee that your connection to our Website is completely secure or malware-free. We are not liable for damages to your equipment, software, or data due to malware.

Intellectual Property

The company name, trademarks, logos, and all Website content (excluding third-party rights), including but not limited to text, graphics, photos, videos, articles, information, data, analytics, illustrations, and product descriptions, are exclusive intellectual property of HAM Systems. They are protected under Greek, EU, and International Intellectual Property Law.

You may print, copy, or save sections of our Website strictly for personal, non-commercial use, provided you attribute the source clearly and, if online, provide a hyperlink to our Website. No intellectual property rights are transferred to you through permitted uses.

Unauthorized actions, including copying, reproducing, republishing, selling, distributing, altering, or exploiting Website content without prior written consent, are strictly prohibited.

Third-party trademarks and intellectual property appearing on the Website remain the property of their respective owners.

Links to Third-Party Websites

Our Website may contain links to external websites operated by third parties. We are not responsible for their content, offer no warranties, and do not endorse these websites. These links are provided solely for convenience. For questions or issues regarding third-party sites, contact their administrators directly.

Applicable Law

These Terms are governed by Greek law. Any disputes related to the interpretation or enforcement of these Terms will fall under the jurisdiction of Thessaloniki courts.

If any term is deemed invalid or unenforceable, it does not affect the validity or enforceability of the remaining Terms.

Language

These Terms were originally drafted in Greek and translated into English. In case of discrepancies between the two versions, the Greek version prevails.

Orders and Contract Formation

By placing an order through our online store, you are making an offer to purchase the selected products or services under these Terms and any conditions displayed during checkout.

After placing an order, you will receive an electronic confirmation. Acceptance of your order occurs when we confirm the order or dispatch the goods, depending on the nature of the transaction.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of pricing errors, product unavailability, suspected fraud or inability to process payment. If payment has already been collected for an order that we cancel, the relevant amount will be refunded.

Prices, Payments and Taxes

Product prices, applicable taxes, shipping charges and any other applicable fees are displayed before an order is completed.

The final amount payable will be shown during checkout. Available payment methods may vary depending on the customer's location and the type of order.

Where applicable, eligible business customers within the European Union may be invoiced according to applicable VAT rules.

Shipping and Delivery

Shipping destinations, estimated delivery times, shipping charges and related conditions are described in our Shipping Policy and during checkout.

Delivery estimates are provided in good faith and may be affected by courier availability, destination, holidays, weather conditions or other circumstances outside our reasonable control.

Subscriptions and Pre-orders

Certain products or services may be offered as subscriptions or pre-orders. Additional conditions regarding recurring payments, renewal, cancellation, deposits and fulfilment are described in our Subscription and Pre-order Cancellation Policy and, where applicable, on the relevant product page or during checkout.

Returns, Withdrawal and Legal Guarantee

Returns, refunds and cancellations are governed by our separate Return & Refund Policy.

Consumers in the European Union may also have statutory rights, including the right to withdraw from eligible distance purchases within 14 days and a minimum 2-year legal guarantee for goods that are faulty or do not conform to the sales contract.

Our voluntary return policy and any commercial warranty we may offer do not affect your statutory consumer rights.

Suspension of Services

We may suspend or restrict access to our services where reasonably necessary, including in cases of overdue amounts, misuse of our services, security threats, unlawful activity or use that materially affects the performance or availability of our systems.

Where reasonably possible and unless immediate action is necessary for security or legal reasons, we will provide appropriate notice before suspension.

Suspension does not affect any statutory rights available to consumers.

Related Documents: Refer to our Cookies Policy, Refund Policy, Shipping Policy, Cancellation Policy and Privacy Policy.