Privacy policy

Last update: 10/03/2025

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website in order to better serve you
  • To allow us to better service you in responding to your customer service requests
  • To quickly process your transactions
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

Declaration of compliance with the GDPR

At the company, we are committed to ensuring the privacy and security of your personal data. We understand the importance of protecting your data and strive to maintain the highest standards of data protection and compliance with the General Data Protection Regulation (GDPR).

 Our commitment to your privacy

The company is committed to ensuring the confidentiality and integrity of the personal data we collect and process. Our commitment to your privacy is reflected in our policies, practices and ongoing efforts to comply with global data protection standards.

 Basic principles for compliance with the GDPR

  • Transparency

We believe in transparency in how we collect, process and use your data. Our Privacy Policy outlines the details of our data processing activities, ensuring that you have clear and comprehensive information.

  • Legal basis

We only process your personal data when we have a lawful basis to do so. Whether it is to fulfil a contract, to comply with legal obligations, or with your explicit consent, we comply with the principles set out in the GDPR.

  • Data minimisation

We collect and process only the data that is necessary for the intended purpose. We prioritise data minimisation to reduce the amount of personal information we handle.

  • Security measures

The company implements strong security measures to protect your personal data from unauthorized access, disclosure, alteration and destruction. Our commitment to data security is reflected in our ongoing efforts to improve our systems and practices.

Data Controller

HAM PC, located at 7 Kariotaki str. | Thessaloniki 546 45 and 28th October 76 | Thessaloniki 546 42, is the data controller for the personal data collected through our website and e-shop.

Types of personal data we collect

Contact details

We collect and process the following contact information:

  • Name: to personalize your experience
  • Email address: For communication and activities related to the account
  • Phone number: Optional, for communication purposes
  • Billing Information: For shipping and billing of your order

Location Data

Location permissions help during device setup as it allows our app to see the list of available WiFi networks near your phone.

If within our apps you setup geofences, you have the ability to choose to share your location with our cloud without having the app in the foreground so geofencing rules can function. The information shared with our cloud is only your state in relation to the geofences (inside or outside) and never your exact location. We never share this information with third-parties or use this information for marketing or advertisement purposes. Except for rules based on geofencing, if you choose not to provide your location when prompted, no other functionality of the app is impacted.

Account information

For registered users, we collect:

  • Username: To verify your account
  • Password: Encrypted for account security

Payment information

For these we collect:

  • Credit card details: Processed securely through the bank's payment interface
  • Billing address: To process transactions and prevent fraudulent activity

Website usage data

We collect information about your interaction with our website, such as:

  • Pages you visited
  • Time spent on each page you visited
  • Reference sources

Purposes of processing

We process personal data for the following purposes:

  • Providing and managing your account: To provide personalised services
  • To provide you with our services: To fulfil your orders and manage your transactions
  • Contact: To keep you informed about products, services and offers
  • Improving our website: Improving the user experience
  • Improve our website's user experience: Ensuring compliance with relevant laws.

How do we use your data?

We may use the data we collect when you create an account, make a purchase, subscribe to our email subscription list, respond to a survey, use the app or when you use our services in any other way so to:

  • Personalize your experience and enable us to provide you with the content and products you are most interested in
  • Improve our services
  • Enable us to serve you better
  • Improve our services to better serve you
  • Enquire for reviews and feedback on the services and products we offer
  • Communicate with you when you request it

Lawful basis for processing

Contractual necessity

The processing is necessary for the performance of a contract with you, such as the execution of an order.

Legitimate interests

The processing is necessary for our legitimate interests, such as:

  • Improving services
  • Our marketing activities

Consent

Processing is based on your consent for activities such as marketing communications.

Third party links

Occasionally, at our discretion, we may include and offer products and services on our website and app. Third party websites and products have their own privacy policies. So, we are not responsible for the content and activities of third parties we link to. However, as part of protecting our integrity, we try to protect you as much as possible and are open to criticism of third parties.

Disclosure to third parties

We do not sell, trade or in any way transfer your Personal Data to external members unless we inform users beforehand. This does not include hosting partners of our services and other parties that assist in the operation of the website, the application as long as these parties agree to keep the data confidential. We may also disclose data in the case of compliance with the legal framework of operation, to enforce our application policy or to protect the rights, property and safety of other users. However, non-identifying information may be provided to other parties for marketing, advertising or other uses.

To enable shipment, tracking and monitoring of delivery status, ensuring the efficient execution of orders we share data with Courier companies, like ACS courier, ELTA, Fedex.

To enable timely notifications and ensure effective communication, we provide your phone number to trusted service providers, including SMS Global for SMS notifications and Vonage for phone notifications, IF you have selected that kind of notifications.

Data security

We implement reasonable and appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration and destruction. This includes:

  • Encryption of sensitive information
  • Security controls
  • Data security training for employees

How do we protect your Personal Data?

Your personal data is kept behind protected networks to which a limited number of people have access, who are obliged to keep the data confidential. In addition, all sensitive personal data is encrypted using Secure Socket Layer (SSL) technology.

We implement a range of security systems when a user enters, modifies or accesses their data so that we keep your Personal Data secure.

All transactions are made through secure third parties such as banking institutions and are not stored or processed through our own systems.

Data sharing

We may share your personal data with:

  • Service providers: To fulfill orders, process payments and host the website
  • Legal authorities: If required to comply with a legal obligation

Your rights under the GDPR

As our valued customer, you have certain rights under the GDPR, including:

  • Access: You have the right to access the personal data we hold about you. We will provide you with this information within 30 days.
  • Correction: If your personal data is inaccurate or incomplete, you have the right to have it corrected.
  • Deletion: You can request the deletion of your personal data in certain circumstances. From your account settings, you can request the deletion of your account and data, which will be removed from our databases after 15 days. You can cancel your account deletion request by loggging in to your account before this period elapses. Device data is kept separate from your account and you can email us at support [at] hamsystems.eu to request clearing the datalog data for a specific device.
  • Withdrawal of consent: Where applicable, you can withdraw your consent for specific processing activities.

Our use of cookies

Please refer to our Cookies Policy for detailed information on how we use cookies and similar technologies on our website and online store. If you want to revoke cookies consent refer to Customer data requests

Continuous improvement

We are committed to continuously improving our data protection practices. Our efforts to comply with GDPR include regular assessments, policy updates and staff training to ensure a high level of awareness and understanding.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those inpiduals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website
  • Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
  • You will be notified of any Privacy Policy changes on our Privacy Policy Page
  • You can change your personal information by logging in to your account

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contact us

If you have any questions, concerns or requests regarding your data and privacy, please contact us at [email protected]

Thank you for choosing HAM PC. Your trust is extremely important to us and we remain committed to protecting your privacy and adhering to the principles of GDPR.